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Senior IT Technician

Company Overview

Ralco is a science and technology company that provides the agriculture and aquaculture industries with natural technologies that help create safe and abundant food. It is our mission to perfect technologies that naturally create an abundant global food supply. We carry out our mission through applied science and research that enhance practical natural technologies for the agriculture and aquaculture industries. In a world filled with technology that people mistrust, creative thinking has driven Ralco to provide trusted alternatives.

Our Mission: Steward out God-given gifts to perfect technologies that enhance the vitality of plants and animals for a safe and abundant global food supply.

Our Values: We serve others and help them succeed. We treat others with dignity and respect. We believe in hard work and a commitment to family. We do what is right.

Job Summary

As Senior IT Technician, you are charged with utilizing technology to solve computer and device issues, both software and hardware, to increase efficiencies of our end users.  You must possess thorough knowledge of computer internals, software operating systems (including Windows/X and iOS).  You will work with end users to address issues in a timely matter as they encounter them.

You must possess excellent diagnostic and problem-solving skills.  You must also be open and approachable as you communicate effectively with local and remote users.

Responsibilities and Duties

  • Setting up workstations with computers and necessary peripheral devices.
  • Purchasing and managing inventory of computers, iPads, printers and peripherals.
  • Keep computers and devices maintained, both software and hardware.
  • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
  • Provide orientation and guidance to users on how to operate new software and computer equipment.
  • Installing/configuring software according to the specifications.
  • Organize and schedule upgrades and maintenance without deterring users from completing their work.
  • Maintain device enrollment server and attached devices.
  • Providing support to System Engineer as needed for network / infrastructure problem resolution and setup.
  • Work with the security of Ralco’s network and data in mind at all times.
  • Maintain accurate records of problems, repairs and fixes and maintenance schedule.
  • Other duties as assigned.

Qualifications and Skills

  • Education: Undergraduate degree in computer science or equivalent experience as a technician. A+ Certification is helpful
  • Experience: 5+ years of experience working as an IT technician
  • Communication: Able to work with people from multiple walks of life, having multiple different needs
  • Physical: The following activities are required as needed to perform the job function; lifting, driving, bending, climbing, carrying and twisting. Confined space entry is not a required job function.
  • Travel: Travel will be need between multiple Marshall and Balaton locations.

Benefits and Perks

All existing benefits available to full time Ralco employees as outlined in the handbook:

  • Health Insurance
  • Life Insurance
  • Ralco 401 K Plan
  • Paid Holidays
  • Paid Vacation/Sick Days
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